ACCOUNTS · PLAIN ANSWERS
How do I restore Pause Plus on a new iPhone?
Install Pause on the new iPhone, sign in with the same account you used when you subscribed, then tap Restore Purchases in Settings. Your Pause Plus access returns on the new phone without a second purchase, as long as the same Apple Account is signed in to the App Store.
By Pause · KCO Partners LLC · Published September 16, 2026
Part of Workplace stretching, the Pause workplace stretching series.
Why Pause asks for an account when you subscribe
Reviews of other stretching apps are full of “I paid and now it doesn’t recognise my subscription.” Pause links your subscription to a Pause account so it can be recognised on a new phone, after a reinstall, or when you switch between devices. The free break needs no account at all.
Restore Purchases, step by step
Open Pause, go to Settings, and tap Restore Purchases. Pause checks with Apple for an active Pause Plus subscription on the Apple Account signed in to the App Store on that phone. If it finds one, access is restored straight away.
If restore finds nothing
Check that the App Store on the new phone is signed in with the Apple Account that bought the subscription, and that you signed in to Pause with the same Pause account. If both match and access still does not return, email support@pauseforwork.com with the email you used to sign in and we will look.
Common questions
Do I have to pay again on a new phone?
No. A subscription belongs to your Apple Account, not to a device. Restore Purchases brings it back.
I signed up with Google on my old phone and Apple on the new one.
Sign in to Pause with the same method you used originally. Different sign-in methods are different Pause accounts.
Product details describe Pause’s current iPhone build. These pages are general wellness information, not medical advice, and Pause’s routines have not been clinically validated.